Returns & refunds.
Short version: we can't take back sealed food you simply didn't love, but we will always fix a genuine problem.
What we replace or refund
Damaged, crushed or leaking packs on arrival.
Wrong flavour or wrong quantity received.
Packs delivered past their best-before date.
What we can't accept
For food safety reasons we cannot accept returns of opened packs, or returns based on personal taste preference.
Requests for visible delivery damage raised more than 48 hours after delivery. Expiry or quality issues discovered later are assessed separately — send us the batch and expiry details.
How to raise it
For visible delivery issues, write to us through the Contact page within 48 hours of delivery with your order number and a photo. For an expiry or quality concern found later, write in with the batch and expiry details. We'll respond within two working days.
Approved cases are resolved as a free replacement or a full refund of the affected items — your choice.
Refund timelines
Refunds are issued to the original payment method within 5–7 working days of approval. Your bank may take a few extra days to display it.
Cancellations
Orders can be cancelled for a full refund any time before dispatch. Once a parcel has shipped it can no longer be cancelled.